A binding request is not a simple request for availability, but a commitment from the client to book a holiday that cannot be confirmed in real time. In order to make a binding request, the client must pay a deposit or, if the request is received less than 30 days prior to departure, the full amount of the booking to the agency.
The agency is responsible for contacting its service providers to request the booking. The service provider should answer in 2 or 3 days. During this time, the client may not change or cancel the request. The provider can accept or refuse the request. If the request is accepted, the client can no longer back out of the agreement and is obliged to accept the booking as soon as it is confirmed. If the service provider refuses the request, the client will receive a full refund of any payments that were made.